Effective Date: April 2019
How To Contact Us
Mail: Prime Water LLC, Attn: Customer Care/Privacy
7 Acadia Lane, Unit 2310, Shelton, CT 06484
Our Privacy Commitment to Our Customers
Acceptance of and Changes to this Privacy Statement
Information Collection and Use
Cookies & Clickstream Technology
Updating Your Personal Information
Security of Your Personal Information
Disclosure of Personal Information
Information from Third Parties
Children’s and Minor’s Privacy
California Privacy Rights
OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
We follow these privacy principles both online and offline in the collection, use, security and sharing of customer information:
NOTICE. We will provide you notice of our data collection, use, and disclosure practices.
CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
ACCEPTANCE OF AND CHANGES TO THIS PRIVACY STATEMENT
As Prime Water LLC continues to improve the services, products and the features we provide, this policy is subject to change. We may amend this policy at any time by posting the amended policy on our site.
By using the Prime Water LLC site and services, you signify your acceptance of this Privacy Statement. If you do not agree or are not comfortable with any policy described in this Privacy Statement, your only remedy is to discontinue use of the Prime Water LLC site. We reserve the right to modify this Privacy Statement at any time. Your continued use of any portion of the Prime Water LLC site following notification or posting of such changes, will constitute your acceptance of those changes. If you have questions or concerns about our specific policies, please send an email to info@PrimeWaterUS.com.
INFORMATION COLLECTION AND USE
Providing you with products and services offered on our site which you are interested in;
To determine your location so we determine and offer you the best shipping method;
Establishing and maintaining communications with you;
Where you have requested information from us or one of our partners, assisting in the response to your request for information;
Responding to your inquiries about purchases, accounts and other services;
Marketing our, and our affiliates and our partner’s, goods and services to you;
Processing transactions through service providers;
Meeting legal, security, processing and regulatory requirements;
Protecting against fraud, suspicious or other illegal activities; and
Compiling statistics for analysis of our sites and our business.
We will not sell, share or rent this information to others in any way that varies from what is disclosed in this statement. Prime Water LLC collects information from our users at several different areas on our site. You may receive information regarding new features, services and special offers we think you'll find valuable. You may also access the personal information you have submitted to Prime Water LLC by selecting “My Account” and editing the information as it exists in our system currently. You are also able to access your information in order to update or delete it by sending us an email at info@PrimeWaterUS.com.
COOKIES & CLICKSTREAM TECHNOLOGY
As you navigate the Site, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and web beacons (collectively “Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Site (such as the web pages viewed and the links clicked).
There are different kinds of cookies with different functions:
(i) Session cookies: these are only stored on your computer during your web session. They are automatically deleted when the browser is closed. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page. They do not collect any information from your computer.
(ii) Persistent cookies: a persistent cookie is one stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
(iii) First-party cookies: the function of this type of cookie is to retain your preferences for a particular website for the entity that owns that website. They are stored and sent between the servers we use and your computer’s hard drive. They are not used for anything other than for personalization as set by you. These cookies may be either Session or Persistent cookies.
(iv) Third-party cookies: the function of this type of cookie is to retain your interaction with a particular website for an entity that does not own that website. They are stored and sent between the Third-party’s server and your computer’s hard drive. These cookies are usually Persistent cookies.
We do use third-party cookies on our Sites, as well as third party provided web beacons (please see the section on Web Beacons below). These cookies are used by us and our marketing partners to better understand your preferences and to tailor your experience on the site to your interests.
Where strictly necessary
These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
These cookies collect information about how visitors use a Site, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the Site, all of which enables us to see how visitors use the Site in order to improve the way that our Site works. These cookies do not collect information that identifies a person, as all information these cookies collect is anonymous and is used to improve how our Site works.
These cookies allow our Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, the Site needs to remember your log in details, so that you do not have to repeatedly sign in to your account when using a particular device to access our Site. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customize. They may also be used to provide services you have requested such as viewing a video or commenting on an article. The information these cookies collect are usually anonyms. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.
For information on all of these categories of cookies, and for more information generally on cookies please refer to aboutcookies.org or consult your web browser's ‘Help’ documentation for more information about how to turn cookies on and off for your browser.
The Site may also use web beacons (including web beacons supplied or provided by third parties) alone or in conjunction with cookies to compile information about users’ usage of the Site and interaction with emails from Prime Water LLC. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Site tied to the web beacon, and a description of a Site tied to the web beacon. We use web beacons to operate and improve the Sites and email communications. We may use information from web beacons in combination with other data we have about our clients to provide you with information about Prime Water LLC and our services. We will conduct this review on an anonymous basis.
When you visit our Site, Prime Water LLC collects your Internet Protocol (“IP”) addresses to track and aggregate non-Personal Information. For example, Prime Water LLC uses IP addresses to monitor the regions from which users navigate the Sites. IP addresses will be stored in such a way so that you cannot be identified from the IP address. In addition, Prime Water LLC uses your IP address to get an approximate location so we can determine and offer the best shipping solution. We do this for both your convenience, as well as for legal compliance reasons.
The major browsers have attempted to implement the draft “Do Not Track” (“DNT”) standard of the World Wide Web Consortium (“W3C”) in their latest releases. As this standard has not been finalized, Prime water LLC Site(s) are not compatible with DNT.
UPDATING YOUR PERSONAL INFORMATION
Prime Water LLC wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information. To update your name, address, phone number and/or email information:
Login to My Account on QlariviaUS.com to update your personal account information (if you've created an account on QlariviaUS.com)
Mail: Prime Water LLC Support Center
7 Acadia Lane Unit 2310, Shelton, CT 06484
Attn: Customer Care/Privacy
If you send an email or letter request, please be sure to include your current information and the requested changes.
EMAIL & ACCOUNT REGISTRATION
During registration on the website, we collect an email address to communicate with you about your transaction. We use this email address to contact you if there are any issues and to notify you about the status of your order. If you do not want this retained for future promotional email inclusion, we provide you the ability to opt-out.
When you register as a member of the Prime Water LLC website or sign up to receive our email offers, we collect information that helps us identify you. The more information you provide, the better we can customize our services and your experience to suit your needs and preferences.
SECURITY OF YOUR PERSONAL INFORMATION
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
When you are shopping online, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Prime Water LLC cannot ensure or warrant the security of any information you transmit to us by email, and you do so at your own risk.
When you create an account on QlariviaUS.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-20 characters, using a combination of letters, numbers and special characters. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to re-enter your personal information each time you use our site in order to make a purchase.
DISCLOSURE OF PERSONAL INFORMATION
Third parties to whom we disclose information are required by law and contractual undertakings to keep your Personal Information confidential and secure, and to use and disclose it for purposes that a reasonable person would consider appropriate in the circumstances, in compliance with all applicable legislation, which purposes are as follows:
To partners who offer products or services via our site so they can transact with you;
To notify you or allow our affiliated companies to notify you of certain products or services offered by our affiliated companies;
For legal, claims settlement and valuation services;
To process transactions through data processing service providers;
If the information is a credit card number, to process credit card payments—through third party payment processing, clearing and settlement systems in association with various banks; and
If these third parties wish to use your Personal Information for any other purpose, they will have a legal obligation to notify you of this and, where required, to obtain your consent. Contact us on info@PrimeWaterUS.com for more information on these third parties.
We use third-party service providers to enhance your shopping experience on our website including, but not limited to, providing shipping services, tax services and product recommendations. These companies may use information (not including your name, address, email address or telephone number) about your visits to this website in order to provide personalized recommendations and advertisements about our goods and services on our website as well as when you visit other websites. Because service providers we use may be located in the United States, your Personal Information may be processed and stored inside the United States; and the U.S. government, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your Personal Information under US laws.
Social Media, Reviews, and User Generated Content
Any personally identifiable information you submit on a social media website, such as Facebook or Twitter, bulletin board, blog, chat room, comment about a product, or any other public forum on this website can be read, collected or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, email address or any other personal information in public forums on this Site. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
As we continue to develop our business, we might sell or buy assets. In such transactions, user information, including Personal Information, generally is one of the transferred business assets. Also, if either Prime Water LLC itself or substantially all of Prime Water LLC assets were acquired, your Personal Information may be one of the transferred assets. Therefore, we may disclose and/or transfer your Personal Information to a third party purchaser in these circumstances
Other Legally Required Disclosures
Prime Water LLC preserves the right to disclose without your prior permission any Personal Information about you or your use of this Site if Prime Water LLC has a good faith belief that such action is necessary to: (a) protect and defend the rights, property or safety of Prime water LLC, employees, other users of this Site, or the public; (b) enforce the terms and conditions that apply to use of this Site; (c) as required by a legally valid request from a competent governmental authority; or (d) respond to claims that any content violates the rights of third-parties. We may also disclose Personal Information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request
INFORMATION FROM THIRD PARTIES
Prime Water LLC obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
CHILDREN’S AND MINOR’S PRIVACY
Prime Water LLC website is intended for adults 16 years of age and older. We do not knowingly collect personal information from minors under the age of 16. However, if the parent or guardian of a child or minor under 16 believes that the child or minor has provided us with personally identifiable information, the parent or guardian of that child should contact us at if they want this information deleted from our files.
CALIFORNIA PRIVACY RIGHTS
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of the information disclosure provided by Prime Water LLC pursuant to Section 1798.83 of the California Civil Code, please contact info@PrimeWaterUS.com.